PDFCraft Help & Support
Here you’ll find answers to the most common questions about PDFCraft: importing, editing, signing, and exporting PDFs.
FAQ
Click the questions below or use the search above.
How do I import a PDF into PDFCraft?
Open the Files app and tap a PDF → Share → PDFCraft. Alternatively, in PDFCraft tap Import and select a PDF from “Files”.
How do I add a signature or text fields?
Open the document → choose Signature or Text → place the element using drag & drop. You can adjust the size and position later.
How do I export/share the finished PDF?
Tap Export → choose Share as PDF or Save to Files. On macOS, you can also export via the Share menu.
Why don’t I see my document in the list?
Check that you’re in the correct storage location (on-device vs. iCloud/Files). Use search, or import the PDF again via “Share → PDFCraft”.
Sync between iPhone, iPad, and Mac?
If you use iCloud Drive, save/export PDFs to an iCloud folder (Files app). Then they’ll be available on your devices (with the same Apple ID).
The app freezes / crashes — what can I do?
Restart the app, check for updates in the App Store, and make sure your device has enough free storage. Try a different PDF: some PDFs are corrupted or extremely large.
Is the signature “legally valid”?
It depends on the use case. Many documents accept simple electronic signatures. For stricter requirements (e.g., a qualified electronic signature), additional rules apply.
Troubleshooting (Quick Checks)
If something isn’t working, these steps often help right away.
1) Check for updates
Update iOS/iPadOS/macOS and update PDFCraft in the App Store.
2) Access to “Files” / storage locations
Make sure you have access in the Files app to the folder you want to import from (on-device or iCloud Drive).
3) The PDF is password-protected or corrupted
Password-protected PDFs must be unlocked first. Try a different PDF to rule out the file itself as the cause.
4) Very large PDFs
For extremely large documents, this often helps: split pages, free up storage, restart your device.
Contact
If you can’t find an answer, get in touch with us.
- Device + OS version (iOS/iPadOS/macOS)
- PDFCraft version (App Store → Version)
- Steps to reproduce
- Screenshot / screen recording (optional)
Privacy
PDFCraft does not collect, track, or share personal data from this website and in the app.
- No analytics, cookies, or tracking pixels are used.
- No server-side logging of personal information is performed.
- PDFs are processed on your device. We do not access your documents unless you explicitly send them to support.
Imprint (Impressum)
Information pursuant to § 5 TMG (Germany)